Trust vs. UX: Don’t make your HMI too beautiful

At this year’s CHI conference – in a few days – my colleagues will present our driving simulator experiment on the interaction of trust and UX in vehicle automation (level 2). The result in a nutshell? Don’t make your in-vehicle user interface too beautiful or it could cause overtrust in the system!

Make sure to be at the presentation, live at CHI’19 in Glasgow, UK!

It should also be online soon in the ACM Digital Library:

Anna-Katharina Frison, Philipp Wintersberger, Andreas Riener, Clemens Schartmüller, Linda Ng Boyle, Erika Miller, and Klemens Weigl. 2019. In UX We Trust: Investigation of Aesthetics and Usability of Driver-Vehicle Interfaces and Their Impact on the Perception of Automated Driving. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI ’19). ACM, New York, NY, USA, Paper 144, 13 pages. DOI: